Welcome!
Click a panel below or use the tabs above to explore call performance, text metrics, and the raw data behind them.
Service goals: 90% of calls answered within 60 seconds. 90% of texts answered within 2 minutes.Hours of operation: 5 AM to 10 PM, weekdays
Total calls
Avg queue time (sec)
Avg talk time (sec)
Avg handle time (sec)
Answered within 60s
Answered within 120s
Caller abandon rate
Call volume over time
Call outcomes
Total calls by shift
Top schools by volume
Calls by day of week
Calls by hour
Total texts
Schools contacted
Inbound count
Outbound count
Avg resolution time (min)
Responded within 60s
Responded within 120s
Text volume over time
Responded within 120s over time
Response time
Top schools
Type breakdown
Response time by shift (min)
Volume by day
Volume by hour
School leaderboard
| School | Record count | Inbound | Avg resolution (min) |
|---|
Click a column header to sort.
Click a column header to sort.